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FAQ

What is TBC?

Here’s the scoop, The Brooklyn Creamery is an extremely delicious, lower-calorie ice cream with only 75 calories per cup, making it your perfect daily dessert!

From the house of Graviss comes a new consumer driven, forward thinking ice cream brand! Joining a plethora of other Graviss ice creams brands like Baskin Robbins, Kwality, Yankee Doodle etc. The Brooklyn Creamery is the first of its kind; an Ice cream you have to never stop eating!

With 12 lip-smacking flavours, The Brooklyn Creamery can definitely help you find your sweet spot. The flavour’s range from NYC inspired Soho Berry and Brooklyn Bridge Butterscotch to classics such as Sweet Cream Vanilla and Summer Strawberries. They also have Indian favourites such as Kulfi and Holy Moly Mango alongside new age flavours like Pina Colada and Sea Salt Caramel. The range is topped off with Bubbleyum, Chocolate Fudge Brownie, Caffe Mocha and Chocoholic.

What is the difference between regular ice cream and TBC?

The only difference between TBC and other ice creams is the calorie content. Our cups are just 75 calories, compared to 250 calories from other premium ice cream players. In fact, our whole tub is only 329 calories! Statistically, TBC ice creams contain 50% lower calories and 60% lower fat than premium ice creams!

Our ice creams also have No Sugar Added and are perfectly suitable for anyone looking to avoid sugar, including diabetics!

Time for everyone to #HitTheSweetSpotEveryday!

Where can I buy TBC?

Order straight to your home from Swiggy, Zomato, Amazon or Big Basket! You can also find TBC at select, leading modern trade stores such as Reliance, HAIKO and Star Bazaar. For now, we are only available in Mumbai and coming soon to Pune, Bangalore, Chennai, Hyderabad, New Delhi to start with!

Does TBC use fresh fruits in any products?

You will be happy to know that we use fresh frozen fruits in your favourite Soho Berry, Summer Strawberry and Holy Moly Mango flavours! We process them at Suitable temperature for better quality and stability and use them in the manufacturing of the ice cream.

How is the shelf life 12 months if this is all good ice cream – what kind of stabilizers are used?

At -25 degrees Celsius, a 12 month shelf life for an ice cream is the tried and tested period for which ice creams do not deviate from quality in terms of Sensory and safety parameters. Stabilizers are used to maintain the texture and stability of the ice cream. The stabilizers are carbohydrates and fibres obtained from vegetable source.

What is Low Glycemic Index (GI) food?

As per FSSAI law’s, if the GI value is below 55, the product is termed to have a Low GI. A foods GI indicates the rate at which the carbohydrate in the food is broken down to glucose and absorbed into the bloodstream. It is then expressed as a percentage of the response from a simple form of carbohydrates, white bread.

What is the impact of GI on diabetics after eating this?

Glycaemic Index (GI) plays a key role in the day to day life of the diabetic patient. GI can be explained as how much glucose is transferred to the bloodstream, and at what speed, after consuming a particular food. Diabetics are not recommended to let glucose enter their bloodstream rapidly, which is what happens when high GI foods are consumed. TBC’s all ice creams are all LOW GI products and cause little to no fluctuation in a diabetics blood sugar levels.

What sweeteners are used instead of cane sugar?

Our delicious ice creams contain “no added sugars” and are sweetened with naturally occurring sugar found in milk and plant based polyol – a blend of stevia & maltitol

What is Maltitol?

Maltitol is a sugar alcohol used as a sugar substitute and has 75–90% of the sweetness of sucrose (table sugar). It does not affect blood sugar levels like table sugar and is less likely to cause tooth decay.

What is dietary fibre?

There are 3 types of fibre: soluble, insoluble and resistant starch. Dietary Fibre helps keep the gut healthy and is important in helping to reduce the risk of diseases such as diabetes and coronary heart disease. It is often recommended by nutritional practitioners to aid with digestion. Fibre is a type of carbohydrate that is mostly found in edible plant foods such as cereals, fruits, vegetables, dried peas, nuts, lentils and grains. It is the

What is natural permitted food color and how is different from permitted artificial food color?

Permitted natural food color is generally color pigments obtained from vegetables, fruits etc. These are those components of plant which give color. On the other hand, permitted artificial food colors are synthetically created chemical components which mimic the natural pigments of the plant to provide food colors. TBC uses only natural permitted food color.

GENERAL QUESTIONS:

Where can I order your products?

You can find us on Swiggy, Zomato or Big Basket for super quick delivery to your doorstep. If you are based in Mumbai, you can also order directly from our website, www.thebrooklyncreamery.com and get exciting discounts!

Alternatively, if you wish to buy from a store, you can check our store locator

City Offline Store Online Store
Mumbai Nature’s Basket, Foodhall, Haiko Supermarket, Foodhall Swiggy, Zomato,Bigbasket, Urban Platter,
Pune Dorabjee & Company, Max Hyper, Nature’s Basket Swiggy, Zomato, Bigbasket
Delhi NCR Nature’s Basket, Max Hyper, Reliance retail Signature, Modern Bazaar, Foodhall Swiggy, Zomato, Bigbasket, Urban Platter, Instamart
Bangalore Instamart, Max hyper, Reliance retail Signature, Nature’s Basket, Namdhari Swiggy, Zomato, Bigbasket, Urban Platter
Chennai Haiko Supermarket, Max Hyper Swiggy, Zomato, Bigbasket
Hyderabad Max Hyper, Dorabjee & Company, Q mart Swiggy, Zomato, Bigbasket, Instamart
Kolkata Nature’s Basket, Reliance retail Signature Swiggy, Zomato

What are net carbs?

Net carbs are the carbohydrates in food that your body digests, and uses for energy.

How do you calculate net carbs?

To calculate net carbs, take a food’s total carbs and subtract from them the fiber and polyols (plant-based sweeteners).

Are the ice creams vegetarian?

Yes! Our ice creams are 100% vegetarian

Are these ice creams lactose-free?

Our vegan range of edible ices is made using coconut milk and is 100% dairy-free, which in turn makes it lactose-free as well! However, our low calorie, high protein and keto ranges are dairy-based and do contain lactose.

What makes TBC ingredients special?

TBC uses only the highest quality of ingredients sourced from around the world.

Do you use hormone-free cream?

We don’t claim to be hormone-free.

What are the ice creams sweetened with?

Our delicious ice creams contain no added sugar and are sweetened using naturally occurring sugars found in milk, and plant-based sweeteners like stevia, and others.

Can TBC ice cream be eaten by a diabetic?

All of our ice creams have a low GI value and are therefore suitable for anyone looking to stay away from sugar spikes. However, if you have any predetermined medical condition, we would recommend that you check with your doctor before indulging in any products- not just ours.

What’s the difference between total carbs and net carbs, and why do you highlight net carbs?

There are two types of carbs- one that digests slowly, and one that digests quickly. The one that digests at a slow speed releases energy slowly into the blood, while the one that digests quickly releases energy super fast, too. This causes a sudden rise in blood sugar levels.

The second, ‘fast-and-furious’ type of carbs are called net carbs. We ensure very little of them in our ice creams, which is why we highlight that.

How many servings in a pint?

Our pint-sized tubs contain 450ml of ice cream, which is approximately 4.5 servings.

Do you pasteurize your fruit ingredients?

Yes, we do.

SHIPPING RELATED:

How do I know my order is confirmed?

You will receive an email and SMS confirmation with your order number on the contact information provided by you.

How do you ship the order?

The ice creams will be carefully packed in a TBC delivery box with dry ice and delivered to your doorstep!

Will I receive tracking information?

We are working on activating the live tracking order feature. However, you can click on the ‘Track My Order’ link to check the status of your order. All orders are delivered within 24-48 hours.

How long will my order take to arrive?

Your order should arrive the next day, but at the latest, within 48 hours.

Where do you ship?

Website deliveries are currently only available in Mumbai. In other cities, you can find us on Swiggy, Zomato or at the below stores near you.

City Offline Store Online Store
Mumbai Nature’s Basket, Foodhall, Haiko Supermarket, Foodhall Swiggy, Zomato,Bigbasket, Urban Platter,
Pune Dorabjee & Company, Max Hyper, Nature’s Basket Swiggy, Zomato, Bigbasket
Delhi NCR Nature’s Basket, Max Hyper, Reliance retail Signature, Modern Bazaar, Foodhall Swiggy, Zomato, Bigbasket, Urban Platter, Instamart
Bangalore Instamart, Max hyper, Reliance retail Signature, Nature’s Basket, Namdhari Swiggy, Zomato, Bigbasket, Urban Platter
Chennai Haiko Supermarket, Max Hyper Swiggy, Zomato, Bigbasket
Hyderabad Max Hyper, Dorabjee & Company, Q mart Swiggy, Zomato, Bigbasket, Instamart
Kolkata Nature’s Basket, Reliance retail Signature Swiggy, Zomato

What if I need help with my order?

Please contact us (hyperlink Contact Us page) or write to us on orders@thebrooklyncreamery.com and we will get in touch with you ASAP!

My order was lost or damaged. What should I do?

Please contact us or write to us at orders@thebrooklyncreamery.com Rest assured, we will replace your items free of cost if the products were lost/damaged because of us. Thank you for understanding!

Can I cancel my order?

Hi, once your order is confirmed, it is not possible to cancel it as we would have already packed and dispatched your order. We hope you understand. Thank you!

LOW CALORIE:

What size is your product?

Our low cal range comes in 3 forms, cups, tubs and chocolate-coated bars. Our tub sizes are 100ml cups and 450ml tubs and our sticks come in multipacks of 4x55ml.

Is your low cal range gluten-free?

Apart from the products with cookies/ cake/ wheat crispies, all our products are gluten-free. This means the following products are all gluten-free:

List of gluten-free low cal ice creams

Cups and Tubs

Sticks

Sweet Cream Vanilla Sea Salt Caramel
Chocoholic Sweet Cream Vanilla
Soho Berry  
Sea Salt Caramel  
Brooklyn Bridge Butterscotch  
Summer Strawberries  
Cafe Mocha  
Kulfi  
Holy Moly Mango  

How many calories are in your low cal ice creams?

Our low calorie ice creams have between 65 and 75 calories per 100ml serve and our chocolate-coated bars have 89 calories in them.

How many carbs are in the low cal ice creams?

The carbohydrate count in our low cal ice creams varies by size and flavor. You can find more information on our website: thebrooklyncreamery.com

How many flavors does TBC low cal have?

We keep innovating to give you a wide choice. Currently, we have 14 low cal flavours. our full collection of ice cream flavors now!

VEGAN:

(Note - Our Vegan category is Edible ices and not the ice cream, as per FSSAI. So we can’t say ice cream here)

What are vegan edible ices?

Vegan products are those which contain no ingredients derived from animals. Regular ice cream contains dairy products such as milk and butter, therefore they are not vegan. Our vegan edible ices substitute this with coconut milk and use ingredients that are solely derived from plants.

How do you make vegan edible ices?

The procedure for making vegan edible ices is the same as ice cream, but the difference is in the ingredients. Ice creams are made with milk and milk products, while our vegan edible ices are made with plant-based ingredients like coconut milk powder, almonds, etc.

Do you add oil to your vegan edible ices?

Yes, we do add vegetable oil to our vegan edible ices.

How long will your vegan edible ices last in the fridge?

If kept at -18C, our vegan edible ices can last up to 12 months from the date of manufacture.

Are all your vegan edible ices gluten-free?

No. Only the products that are without cake/ cookies and wheat crispies are gluten-free.

List of gluten-free vegan edible ices

Cups and Tubs

Sticks

Acai Berry Banana Salted Peanut Butter
Chocolate Coconut Chocolate and Coconut
Chocolate Therapy  
Salted Peanut Butter  
Mango Sticky Rice  
Summer Strawberries  
Cafe Mocha  
Kulfi  
Holy Moly Mango  

HIGH PROTEIN:

What ingredients are used in TBC’s High Protein ice creams?

Much like any other ice cream, the first step is an ice cream base. Our base is made using milk and sweeteners, instead of milk/cream and sugar. This is then topped up with ingredients such as peanuts, brownie bits, cookies etc. depending on the flavour you choose :) For our high protein range, in particular, we also include high-quality whey protein to give that added protein punch!

What size is your product and how much protein does it have?

Our High Protein ice creams come in mini-tubs of 200 ml and contain 11g protein per tub.

What makes your ice cream High Protein?

Good question! Our High Protein ice creams have close to 6g of protein per 100ml serve. In comparison, that's 3X the protein of regular ice creams which usually have around 2g of protein per 100ml.

Do you use Grade A whey protein?

Yes, we do. Nothing but the best for our consumers!

Is the ice cream sugar-free? Gluten-free?

No, our ice cream is not “sugar-free” as it does contain lactose, which is a naturally occurring sugar found in milk. However, there’s no added sugar.

The ice creams which don’t contain any bakery products in them are gluten-free.

Can I substitute my protein shake with your ice cream?

Of course! Protein is the building block of muscles, and our high protein ice creams contain 11g of high-quality protein per serve - making it the perfect replacement for your protein shake or protein bar.

Is it lactose-free?

No, our High Protein ice creams are not lactose-free. But we do have a vegan range that you can enjoy instead!

What makes TBC High Protein ingredients special?

TBC uses only the highest quality of ingredients sourced from around the world.

How do TBC High Protein ice creams contain so few calories?

Keeping our ice creams low in calories is very important to us! We do so using two methods. Firstly, we don’t use regular sugar, but use plant-based sweeteners like Stevia and Erythritol instead that provide the same sweetness, but with less than half the calories! Secondly, the quantum of fat in our ice creams is also lower compared to others, reducing calories here too!

With this combination, we are able to reduce the number of calories drastically.

How do TBC High Protein ice creams compare to other protein products?

More often than not, high protein products end up tasting a little different than what you’d want. However, our ice creams are super binge-worthy, with no compromise on taste! So while you maintain your diet and lifestyle with high protein, you also get the feeling of enjoying a premium dessert.

What’s the difference between TBC High Protein V/S Normal Ice cream?

Normal ice creams do have around 4 g protein per 200 ml but TBC’s High Protein range has over 11g high-quality protein per 200 ml. Big difference!

Are the TBC High Protein ice creams nut-free?

The Vanilla & Chocolate Twist from our High Protein Range is nut-free.

What are the ice creams sweetened with?

Our High Protein ice cream range is sweetened with naturally occurring sugars found in milk and a blend of 3 plant-based sweeteners - Erythritol, Xylitol, and Fructose Oligosaccharides. None of our ice creams contain any added sugar.

KETO:

What is a Keto diet?

A Keto diet involves consuming a lower number of carbohydrates and a higher amount of fat. This puts the body into a state of ‘ketosis’, where it begins to derive energy from fat stores rather than carbohydrates. Interesting, right?

What ingredients are used in TBC’s Keto ice creams?

Much like any other ice cream, the first step is an ice cream base. Our base is made using milk and sweeteners, instead of milk/cream and sugar. This is then topped up with ingredients such as peanuts, brownie bits, cookies etc. depending on the flavour you choose :) For our keto range, in particular, we’ve made sure to use ingredients that all have a low to no GI value or carb content so as to keep the net carbs to a minimum!

What makes our ice cream Keto?

It’s important to know what keto-friendly ice cream is. Keto-friendly ice cream has very few net carbs- less than 6 gm per serve. Our ice creams contain net carbs ranging from just 1 - 2 g per serving, making them very, very keto-friendly!

Is the ice cream sugar-free? Gluten-free? Lactose-free?

Our ice creams are not sugar-free, as they do contain lactose, which is a naturally occurring sugar found in milk. However, there is no added sugar. Our Keto ice creams are gluten-free, as there are no bakery products in these ice creams.

What makes TBC Keto ingredients special?

We want to make sure that we help every sweet tooth out there hit their sweet spot, without compromising on their lifestyle, no matter what it is. With that in mind, for our Keto range, we only used ingredients that have extremely low net carbs.

Can this ice cream be eaten by a diabetic?

All of our ice creams have a low GI value and are therefore suitable for anyone looking to stay away from blood sugar spikes. However, if you have any predetermined medical condition, we recommend that you check with your doctor before indulging in any products- not just ours.

Why are Keto Collection flavours higher in calories and fat than other TBC ice creams?

The Keto diet focuses on reducing carbs, it is a diet that’s high in fat and moderate in protein. Since fats contain more than twice as many calories per gram than proteins and carbohydrates, any product that’s higher in fat is likely to have a higher calorie count. However, compared to other premium ice creams, our Keto range still has lower fat and fewer calories per serving. Pretty cool, huh?

Didn’t find the answer you were looking for?

Contact us at feedback@thebrooklyncreamery.com

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